FAQ

Frequently Asked Questions about the Cookies

[expand title=1. How long will the cookies stay fresh?]

They will remain fresh tasting for 5 to 7 days. Because everything is made fresh to order and without preservatives, the cookies not eaten right away should be stored in an airtight container or bag.

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[expand title=2. Can I freeze the cookies and thaw them out in a month or so?]

Yes, you can freeze them and thaw them out at a later date.

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[expand title=3. Do you have a freshness guarantee?]

All of our cookies are made fresh to order and we guarantee your 100% satisfaction, or you get a full refund.

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Frequently Asked Questions about Shipping

[expand title=1. How do you ship? ]

OrdersĀ  are shipped via Fedex delivery anywhere within the 48 contiguous states. Standard Overnight and 2-day delivery are recommended for freshness. Express Saver (3-day) and Ground shipping are available.

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[expand title=2. When do you ship? ]

All items are shipped 1 business day following the date the order is placed. Business days are Monday through Friday. Orders placed on Friday, Saturday or Sunday are shipped on Monday.

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[expand title=3. Can I specify an exact shipping date? ]

Yes, please call us and your order will be shipped for delivery on the date you specify.

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[expand title=4. Where do you ship to? ]

Anywhere in the United States, excluding Hawaii and Alaska.

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[expand title=5. Where do you ship from? ]

Los Angeles, California

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[expand title=6. Sales Tax? ]

Sales tax is added to the bill for California residences only.

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[expand title=7. How much do you charge for shipping? ]

Shipping charges can be found on the shipping page.

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[expand title=8. Can a company place orders then be invoiced for the orders? ]

Yes. The order will be processed when we receive payment. If a company establishes a credit line guaranteed by a credit card, orders get processed when placed and the company will receive an invoice.

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[expand title=9. How long between order placement and shipping? ]

All items are shipped 1 business day following the date the order is placed. Business days are Monday through Friday. Orders placed on Friday, Saturday or Sunday are shipped on Monday.

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[expand title=10. Do you accept returns? ]

We do not accept returns, but if you are in any was dissatisfied with the cookies, contact us and we will refund the price of the cookies you are dissatisfied with. Shipping fees will not be refunded.

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[expand title=11. Can I trace my package so that I know when it has been delivered to the person I sent it to? ]

Yes. You will receive a Fedex tracking number that you can track online or by calling Fedex directly.

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Frequently Asked Miscellaneous Questions

[expand title=1. Is there a retail location? ]

No, not at this time.

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[expand title=2. Who can I contact if I have a problem with my order? ]

Call customer service at 310.422.2506 between the hours of 8:00am and 5:30 p.m. PST.

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